Frecuently Asked Questions
Promotty App
Promotty is a platform that connects you with exclusive promotions and discounts from your favorite businesses. It gives you easy access to personalized benefits from one single place.
Just access the app from our website, fill out a short registration form, and you'll be ready to enjoy all the offers.
No, using the app is completely free for customers. You only pay for what you purchase!
The promotions are created by businesses that partner with Promotty and are available for you to enjoy. Simply activate the promotion through the app and show it in-store to redeem.
Promotty is available in several cities and we're expanding quickly. Check our website to see if your city is included.
Once registered, you'll see a list of participating businesses near you, along with the active promotions at each one.
You’ll find everything from direct discounts on products or services to special offers, local events and exclusive deals for registered users.
If you experience any issues redeeming a promotion, you can contact our support team via WhatsApp and we’ll be happy to help.
Promotty takes your privacy and data security very seriously. All personal information is managed under our privacy policy and protected using advanced security protocols.
Yes, you can update your preferences in the app or cancel your account at any time from the settings section.
Promotty Commerce
Promotty Commerce is a loyalty platform designed to help businesses create and manage personalized promotions, retain their customers, and optimize their sales strategies with clear and actionable data.
Simply log in to your business profile on Promotty. From the admin panel, go to Offers, select 'New Offer', and set up your promotion with the details you prefer, such as duration, conditions, and discounts.
We provide reports on the performance of your promotions, customer behavior, and statistics to help you improve your loyalty campaigns.
It’s designed for any business that wants to build customer loyalty: cafés, restaurants, Hairdressers, beauty centers, shops, and more.
Yes, you can create tailored campaigns with promotions that suit your business and customer preferences, making them feel truly valued.
You can include details like address, phone number, opening hours, exclusive offers, and any other relevant information to help customers get to know you better.
Yes, the platform is designed to be intuitive and user-friendly, allowing you to manage your promotions without hassle.
Yes. You can set the number of required visits, the reward you offer, and customize the text and image that your customer will see.
Yes, Promotty Commerce is perfect for multi-location businesses, letting you manage promotions and profiles individually or together.
The customer presents their QR code at the end of the purchase, and you scan it using the Promotty Scan app to register the visit.
The annual plan is billed in a single payment of €468, equivalent to 8 months of the monthly subscription. With this plan, you get 12 full months of access to all Promotty features and save 4 months of subscription.
You can manage them all from a single dashboard. If you have 3 or more locations, contact us and we’ll offer you a personalized rate tailored to your needs.
Yes, Promotty is designed to be intuitive. Setting up your profile takes just a few minutes: you can add your logo, contact details, offers, and more from our control panel.
Our support team is always available to help you. You can reach us via the chat on the platform or by email. We’ll resolve your queries quickly.
Promotty centralizes all loyalty tools in one place. You can start now with your digital card and, if needed, access real-time stats, segmented promotions, personalized rewards, and food event tools with the PRO plan.
Yes, you can upgrade to an annual plan from your dashboard. The change will take effect from your next renewal, and you’ll start enjoying the savings immediately.
Yes, Promotty is ideal for both small businesses and large chains. It’s easy to set up and flexible, adapting to the needs of any business.
Yes, Promotty has no lock-in. You can cancel your subscription anytime from your dashboard. If you subscribed to the annual plan, your account will remain active until the end of the paid period, but unused months will not be refunded.
Yes, Promotty subscriptions renew automatically, whether monthly or annually, depending on the plan you’ve chosen.
Promotty Scan
Promotty Scan is our QR code validation tool, designed to help businesses verify and manage the promotions activated by their customers.
When a customer activates a promotion, they use their personal QR code, which the business scans to validate and apply the offer. This ensures controlled access and prevents fraud.
Yes, Promotty Scan is designed to ensure secure validation of promotions, preventing misuse or duplication of benefits.
Yes, Promotty Scan is built to be easy to use. You only need a device to scan QR codes, and the platform integrates smoothly into your daily operations.
You can validate any type of promotion or discount created in Promotty, ensuring that only eligible customers can redeem them.
By using unique QR codes for each customer and promotion, Promotty Scan ensures that promotions can only be used once per customer, preventing duplication or misuse.
Promotty Scan is compatible with any device that has internet access and a camera to scan QR codes, such as smartphones, tablets, etc.
To log in to Promotty Scan, you must use your username and password. These credentials are available in your Promotty Commerce panel, where you must first configure at least one Scan User.
Promotty Event
Promotty Event is a comprehensive solution that transforms the experience of organizing and attending events. We handle all promotions, voting, and product sales, allowing organizers to focus on creating memorable moments. Attendees enjoy exclusive benefits and dynamic interaction through our platform, enhancing the overall event experience.
Any type of event, from food competitions to local fairs. We simplify the management of promotions and enable seamless interaction between organizers and attendees.
You just need to scan the QR code provided by the organizer or activate the event's promotions through our app. This will give you access to all available benefits.
Promotty Event allows attendees to access exclusive promotions, participate in custom voting, and enjoy a more interactive event experience.
Yes, Promotty Event allows you to manage the sale of products, whether individually or in bundles, providing a smooth shopping experience for attendees.
If you're interested in organizing an event, contact us via our WhatsApp channel and we'll provide you with all the necessary information.
Promotty Event simplifies the management of promotions and sales, offers real-time control over attendee interactions, and helps prevent fraud with secure QR code validation.
Yes, you can manage events in multiple locations or cities with Promotty Event, offering promotions and benefits to attendees in each location.
Yes, we offer real-time technical support to ensure everything runs smoothly during your event.
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